Front Office supervisor

Hilton Capital Grand Abu Dhabi
  • Post Date: November 30, 2018
  • Apply Before: January 31, 2019
  • Applications 0
  • Views 7
Job Overview
Print Friendly, PDF & Email

Responsibilities Overview

  • As Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
  • Supervise the efficient operations of reception including check in/out procedures
  • Support team members in handling guest requests and enquires to ensure a positive outcome is achieved.
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
  • Demonstrate a high level of customer service at all times
  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
  • Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
  • Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow and adhere to company brand standards
  • Assist other departments wherever necessary and maintain good working relationships with Team Members
  • Work with your Manager to identify a specific project to complete during your internship placement

Requirement

  • Desire to progress within the Hospitality industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
  • Previous experience in a customer-focused industry
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous supervisory experience
  • Previous experience in the hotel industry
  • Females only
  • Preferred nationality: European

Starting Date: As soon as possible

Package/ Benefits

  • Salary: 2700 dhs
  • Visa
  • Accommodation
  • Meals
  • Transportation
  • Medical insurance
  • Paid public holiday

Contact Person: Divergent Link

Email: info@divergentlink.com

Job Detail
  • GenderFemale
Shortlist Never pay anyone for job application test or interview.