DoubleTree by Hilton Ras Al Khaimah
Job Overview
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Responsibilities Overview

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary



  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
  • Previous experience in a customer-focused industry
  • Completed high school certificate or equivalent
  • Previous experience in cash handling
  • Preferred language:  Arabic, German or Russian speakers only

Package/ Benefits

  • Salary: 1200 DHS
  • Visa
  • Flight ticket
  • Accommodation
  • Meals
  • Transportation
  • Medical insurance
  • Paid leave
  • Uniform

Starting Date: As soon as possible

Contact Person: Divergent Link


Job Detail
  • Career LevelEntry-Level
  • ExperienceFresh
  • GenderFemale
  • DEPARTMENTSFront office
  • QualificationDiploma
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